1. GENERALLY ON THE ONLINE STORE
The products in the online store are sold by Nordic Ecoliving business ID 1962844-1. We sell products to private persons of age.
2. PRODUCT PRICES
Product prices include value added tax. We reserve the right to alter prices and mailing tariffs. The price mentioned on the product page is determined by the minimum package size of the product. You can choose the wanted package size.
The price of the package can be seen in the menu for different package sizes.
All products (Hemma and Mummi ja Minä) are mainly ordered through the same internet shopping basket of www.nordicecoliving.com . All orders are confirmed with an e-mail stating the price, mailing tariff and itemization of the order. The confirmation can only be sent if you have notified us of your e-mail address in connection with the made order. The customer adheres to the terms of delivery valid in connection to each order.
4. ORDERING ABROAD
When ordering from abroad we recommend you use our site in English and get
acquainted with our terms of delivery in English. The customer is responsible for
the customs and tax policies of the country of destination.
5. DELIVERY TIMES
We normally send the products ordered in Finland within 2 – 5 full weekdays from the making of the order. When mailing products abroad we resort to international express services who determine the time of delivery. Should the delivery take longer than usual we shall contact the customer by e-mail or telephone as soon as possible.
If any ordered item is temporarily out of stock and there is a compensatory
product available we shall contact the customer by e-mail and suggest the alternate product.
6. METHODS AND TARIFFS OF DELIVERY WHEN ORDERING WITHIN FINLAND
MATKAHUOLTO LÄHELLÄ - PARCEL
To be collected from Siwa, Valintatalo or Euromarket stores.
Enables collection late at night and during weekends.
At the destination usually the next weekday following postage.
The receiver will be notified with an SMS when the order is ready for
The order is retained for two weeks after notification of arrival.
We add a 10 euro mailing tariff on all purchases under 59 euros.
We send all purchases for 60-109 euros as tariff free Matkahuolto Lähellä parcels.
MATKAHUOLTO DELIVERY PARCEL
Purchases of 110 euros and over will be delivered to customers home address
as a Matkahuolto tariff free parcel. (With the exceptions of the Turku Archipelago and Fell Lapland.)
7. METHODS AND TARIFFS OF DELIVERY WHEN ORDERING FROM ABROAD
We deliver goods ordered from outside Finnish borders via post office. Please check
country specific tariffs in: www.posti.fi. Select the English menu in the upper right hand corner.
8. METHODS OF PAYMENT
The products and their mailing tariffs are paid in connection with the order.
Checkout internet payment service transmits your payment to the storekeeper.
You have the payment keys of all banks in your use.
PAYMENT WITH CREDIT CARDS
You can pay your purchcases in the online store with Visa, Visa Debit, Visa Electron, Master Card and Debit MasterCard cards. Paying with cards happens safely with the Nets SSL-protected payment form. Neither the online store nor Checkout Finland Oy have any access to your card information and no card information will be saved into our systems. Our online store uses international ’Verified by Visa’ and ’MasterCard SecureCode’ verifying services for the verification of the card holder.
The online store uses the Checkout internet payment service in card payments. The online store functions as the marketeer of services and delivers products to the customer. The online store adheres to all legal and self regulated responsibilities.
The transaction of a card payment is made between the customer and Checkout Finland Oy (business ID: 2196606-6). Checkout Finland Oy accounts for all obligations and complaints involving card payments. Checkout Finland Oy is shown as the recipient on the card invoice and will transmit the card payment by the customer directly to the storekeeper.
9. CONDITIONS OF REFUNDING
The customer has a 14 day right to return the purchase. The right applies only to unused, resellable products in their original packages. If you wish to claim a refund, please contact us by e-mail in info(at)nordicecoliving.com or info(at)mummijamina.fi or by phone (05) 215 221.
Please let us know the following in your claim:
The reason for returning the product ( if incorrect or damaged product ).
Do you wish only to return the product and to be reimbursed its cost to your
account or do you wish for us to send you a product in return to replace an incorrect or damaged one.
Please let us know your account information so we can return your money.
Complaint: If the delivered product is damaged please contact us as soon as possible.
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